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Yvette C, United States | 29-Apr-2015 |
Scam Phone Number 8447100803, Windows Network Defender window popped up Call +1-844-710-0803.
While on the web, a Windows Network Defender window popped up with a Message from Webpage dialogue box that does not allow you to exit even if you click OK. It says "A browser lock is in place to prevent further infection of your network and the networks of others. Call +1 844 710 0803 (TOLL FREE) for immediate assistance.
Then a foreigner asks a few questions about what you were doing and what type of computer you have. Then asks if he can login with you to clean up the errors. After walking you through various screens, showing network errors (btw, he showed me my Norton Antivirus was working and up to date) he tried to sell me on the clean up package for $99. Or for longer protection it would be $149 for 2 years and another higher options for 3 years. I convinced him to remove the screen that was blocking me (without charge) and he said it would only last for several days.
Amit, his name was Amit, gave me his phone number to call him back before it happened again to pay him for the protection. The number he gave me was: 8775146954. My fear is he may have deceived me by putting a "program" on my computer that my put my whole life at risk. All of my personal information (financial, medical, pictures, etc.) are on that computer. I don't know what to do or where to get help.?.?
BBB Reported: 18447100803 Windows Network Defender? Popped up telling me to call the number 8447100803 to stop Trojans and malware
Then a foreigner asks a few questions about what you were doing and what type of computer you have. Then asks if he can login with you to clean up the errors. After walking you through various screens, showing network errors (btw, he showed me my Norton Antivirus was working and up to date) he tried to sell me on the clean up package for $99. Or for longer protection it would be $149 for 2 years and another higher options for 3 years. I convinced him to remove the screen that was blocking me (without charge) and he said it would only last for several days.
Amit, his name was Amit, gave me his phone number to call him back before it happened again to pay him for the protection. The number he gave me was: 8775146954. My fear is he may have deceived me by putting a "program" on my computer that my put my whole life at risk. All of my personal information (financial, medical, pictures, etc.) are on that computer. I don't know what to do or where to get help.?.?
BBB Reported: 18447100803 Windows Network Defender? Popped up telling me to call the number 8447100803 to stop Trojans and malware
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The popup and the browser lock was placed by the very same thief, whom you called. You allowed him to access your computer and he would have certainly stolen a whole lot of information.
It's important that you change all your passwords and also monitor your credit card / bank accounts regularly till you feel safe.
Get your computer cleaned by a technician, near your home.
Ensure that you take copy of personal info on a backup device and delete all such data, before computer is handed over to the technician.
Get the latest antivirus and anti malware programs installed. Enssure that your back device is cleaned before data is loaded back to your computer.
Hope this works!
MORE INFO:
These foreign scammers are known for injecting virus into victim’s computer and completely damaging it. They will then offer to clean it, for a large Fee.
Even after the payment of Fees, users have found to their horror, that nothing has been done to remove the infections.
The error that we make when we receive such a call, is in presuming that the call is arriving from within the US and hence could probably be legit.
Don’t get carried away by the local number displayed. Scammers from Asia who run call centers spoof the phone number using software, to make it appear local.
Further reading: www. microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Microsoft Uses Indian Company for Tech Support scam: www. ndtv.com/article/india/microsoft-sues-indian-company-for-technical-support-scam-642181
Anti Malware Software maker, MalwareBytes exposes the scam on wired.uk: www. wired.co.uk/news/archive/2013-04/11/malwarebytes